Managing DevOps as a Service (Part 1)

DevOps Challenges

One of the bigger challenges I see in the DevOps space is when you attempt initiate DevOps as a Service (DaaS).

My Definition: DevOps as a Service (DaaS)

  1. Performing actions to allow for teams 1+ to deploy codebase(s) to multiple environments (1+ servers) and maintain those servers within specifications.
  2. Maintaining multiple environments across globally distributed teams with a follow the sun approach
  3. Allowing for just pass through of code and deployment while maintaining infrastructure for enabling teams.

Typically what you see with small and medium sized teams is that one or two of the members of the development team are involved in the operations space as well. This works from the standpoint of smaller teams who have intimate knowledge of their environments, code base, and configurations. Yet, what if you had to control hundreds of teams? Different code bases? Different time zones? Different environments? Hundreds, if not, thousands of servers spanning on-premise, AWS, Azure? What you do and what can you do?

A friend of mine Damian Brady wrote about DevOps as a culture. Well truly it is a culture, you have to have ownership of the work that your are doing.  All too often, I see where teams develop and test locally and assume that their codebase is going to work in the various environment’s that they deploy to. A “throw it over the fence” style of development and deployment. This can be problematic when the assumption from the developers is that the operations team knows and understand the nuances of their codebase.

Categories of Development and Operations

Image result for devops images

Let’s define in simplistic terms both what I mean by categories of Development and Operations. Development is really the design and coding of an application or API to be consumed by internal or external parties. Operations is about the continuous maintenance of the application or API once the Development portion of the job is completed and the team that originally developed the code has rolled off on to other projects or clients. In nutshell, this “old school” approach has left many a maintainer performing Development work that really isn’t their forte. Developers are so focused on their timeline, their code that sometimes don’t understand or don’t want to understand the underlying infrastructure that serves up their application. This leads to the dreaded WOMM effect and its consequences.

My definition of WOMM is “Works on My Machine”. This the most basic build on the local machine that “just works”. F5 and it just works. It is also, from my point of view as a bacteria or viral disease that at some point most if not all development teams contract in their effort to quickly get code developed for consumption.

Many consulting teams in my experience fall into the Development Only category because of a few reasons:

  • Contract is Fixed Price or has limited scope
  • Operations, like Documentation, is the first to be cut from a contract to make the cost of work attractive
  • Business Developers sometimes fail to grasp long term affects of a short term project and too narrowly scope the deal in the hopes that contract once signed can lead to further work. Sometimes this bet pays off; but most others it does not.

Operations teams on the other hand sometimes have unfounded aversions towards developers because of a few reasons of their own:

  • Developers inherently create bad code that breaks functioning applications and infrastructure – emphasis on the infrastructure. 
  • Developers don’t really understand infrastructure or how their codebase can work on one set of servers and yet not work at all in Production

Merging of Development and Operations

Now that we have the basics, we build up and look at the merging of developers and operations. In my experience I have seen a few larger organizations where there is a such a large divide between developers and operations that members of the operations team end up becoming the defacto hidden developer, bug fixer, tester for developer teams. I have in the past fallen into that category when I started branching out from development and into the operations space.

In my opinion it is very good for developers and operations teams to have a rudimentary understanding of each others space. Yes there are purists out there that would contend otherwise, but in order to be an effective team and have a strong application for consumption this is a critical piece within DevOps. Not only should the developer understand the infrastructure that they are going to host their application on, but they should be developing on it as well.  There are edge cases about this argument, but in general this is a good practice. Likewise it is good for the operations team to understand the developer space and be given a crash course when the code becomes un-configurable and broken.

DevOps is about continuous ownership from planning the application, to IDE development, to source control, to build, and finally to deployment. It ensures that the developers understand that to put their code into production is not the responsibility of a select few Wizards of Oz, but developer and the operations team go along the journey together to ensure a smooth and proper deployment.

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